1. Introduction
Zouis Corp ("Zouis Corp", "we", "us", or "our") operates Zouis POS, a point-of-sale and business management application for supermarkets and other businesses.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use Zouis POS, our website, backend services, and related integrations, including WhatsApp Business Platform services.
2. Information We Collect
Business and account information
- Business name and business contact details.
- User name, email address, phone number, and login information.
- Business configuration and account preferences.
POS and customer information
Depending on the features used by a business, Zouis POS may process information entered by the business, such as customer names, telephone numbers, addresses, invoices, orders, payments, loyalty information, and transaction records.
WhatsApp Business information
If a business chooses to connect its WhatsApp Business account to Zouis POS, we may process information required to provide the integration, including WhatsApp Business Account identifiers, phone number identifiers, business display information, message identifiers, message delivery status, and other information made available through the WhatsApp Business Platform.
Technical information
We may receive limited technical information necessary to operate, secure, troubleshoot, and improve the service, such as IP address, device or browser information, application logs, and timestamps.
3. How We Use Information
- To provide and operate Zouis POS and its features.
- To authenticate users and secure business accounts.
- To create and manage invoices, orders, payments, customer records, and other POS functions requested by the business.
- To connect a business with WhatsApp Business Platform when the business chooses to use the integration.
- To send business-authorized notifications such as invoices, payment reminders, order updates, and other permitted WhatsApp communications.
- To maintain message delivery and error logs for troubleshooting and service operation.
- To detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized access.
- To maintain, troubleshoot, and improve our services.
- To comply with applicable legal and regulatory requirements.
4. WhatsApp Business Platform
Zouis POS may integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc. and its affiliates. A business must authorize the connection before its WhatsApp Business account is connected to Zouis POS.
When a business connects WhatsApp through Zouis POS, we process the information necessary to establish and operate that connection and to send or receive business communications requested by the business.
WhatsApp data is also subject to the applicable terms and privacy practices of Meta and WhatsApp. Businesses should review those policies separately.
5. How We Share Information
We do not sell personal information for money. We may disclose information as reasonably necessary to operate the service, including:
- Service providers: hosting, infrastructure, database, security, communications, analytics, and technical service providers.
- Meta / WhatsApp: when a business explicitly connects and uses WhatsApp Business Platform through Zouis POS.
- Legal and security purposes: where disclosure is required by law or reasonably necessary to protect users, our services, or third parties.
- Business transfers: if our business or relevant assets are involved in a merger, acquisition, restructuring, or sale, subject to applicable law.
6. Data Retention
We retain information for as long as reasonably necessary to provide requested services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
A business may request deletion of information that it controls, subject to legal, security, accounting, and legitimate operational requirements.
7. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet-based service can guarantee absolute security.
Access credentials, API credentials, and other sensitive integration credentials should not be shared with unauthorized persons.
8. Customer and Business Responsibilities
Businesses using Zouis POS are responsible for ensuring that information they enter is collected and used lawfully and that they have appropriate rights and permissions to process customer information and send communications.
Businesses are also responsible for using WhatsApp Business Platform in accordance with Meta's applicable policies, including requirements concerning customer consent, message templates, and business communications.
9. Your Rights and Requests
Depending on applicable law, individuals may have rights regarding their personal information, including rights to request access, correction, deletion, restriction, or information about processing.
If your information is held by a business using Zouis POS, you may need to contact that business first because it may control the relevant customer information.
You may also contact us using the details below for privacy-related requests concerning information processed directly by Zouis Corp.
10. Children's Privacy
Zouis POS is intended for businesses and is not directed to children. We do not knowingly request personal information directly from children for the purpose of providing the service.
11. Third-Party Services
Zouis POS may use third-party services to provide hosting, authentication, communications, payment-related functionality, analytics, or integrations. Those services may process information according to their own terms and privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we may update the date shown at the top of this page and provide additional notice where required by applicable law.
13. Contact Us
Privacy requests: privacy@zouiscorp.in